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  • POV: It’s your first solo OTC case and it’s not in your notes

POV: It’s your first solo OTC case and it’s not in your notes

This is what confident interns say in a cold & flu consult

Hey guys! 👋👋👋

Let’s cut through the noise.


Cold and flu season is here and your next patient won’t be a textbook case.

Here’s a quick scenario I want you to walk through like you're behind the counter 👇

🧠 Quick Roleplay: “Help, my son’s been sick for days!”

A mother walks into your pharmacy with her 8-year-old son.
She says:

“He’s had a cough, slight fever, and runny nose for 3 days. I’ve tried Panadol. What else can I give him?”

What do you ask?
What would you recommend and what should you avoid?

Let’s break it down:

✔️ First, clarify symptoms & duration:
– Productive vs dry cough?
– Any wheezing, sore throat, or ear pain?
– How’s his appetite and energy?

🚩 Red flags to rule out:
– Symptoms >5 days
– High fever
– Lethargy or chest pain
In this case: We’re okay to treat symptomatically.

Now for solutions:

  • Cough? 

    • Dry → dextromethorphan (age appropriate)

    • Wet/Chesty → bromhexine

  • Nasal congestion? Try saline spray or phenylephrine (but avoid pseudoephedrine at this age)

  • Fever? Stick with paracetamol : weight-based dose

  • Rest & hydration are key: but parents often want “a product” too

🧠 Teaching moment:
This is a classic OTC case.
But 80% of pharmacy interns don’t feel confident until they’ve had multiple reps like this.

That’s why we created PharmWise — to help you feel like the expert, not the guesser.

With PharmWise, you’ll:
Practice roleplays like this (with feedback)
Build confidence across all common OTC presentations
Learn how real pharmacists make fast, safe decisions

💡Want more roleplays like this for free?
We’re dropping weekly clinical breakdowns just like this, straight to your inbox.

But if you’re ready to level up with full training, real-world casework, and live support!


👉 Join PharmWise today.

Back to you
What would you have recommended to that mum?

Hit reply and let’s compare notes.

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That’s it for this week.

We’re just getting started. Let’s raise the bar for pharmacy, together.

Gus

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