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Last year, the first signs of flu season hit our pharmacy like a storm.

The phone was ringing off the hook with flu vaccine inquiries, shelves were emptied of decongestants faster than we could restock, and our team was scrambling to keep up.

We vowed: next year, we’d be ready.

So, how can you prepare your pharmacy now to avoid the chaos?

Here’s what worked for us:

✅ Flu Vaccination Clinics:

The earlier you plan, the smoother it runs.

We set up our booking system early, designated clear QR codes to get a waiting list going, and made sure every team member—from pharmacists to assistants—knew how to handle flu shot inquiries.

Walk-ins?

No problem.

We built flexibility into our schedule to accommodate last-minute needs.

✅ Cold & Flu Product Prep: 

Nothing slows down service like searching for stock when a customer is waiting.

We preemptively identified high-demand products, arranged them for easy access, and trained our team to confidently recommend the right solutions.

This small step saved us countless headaches.

✅ Educate Your Team & Customers:

A well-informed team is a pharmacy’s greatest asset.

We held quick morning huddles to refresh everyone’s knowledge on symptom management, medication interactions, and best practices.

For customers, we used in-store posters and Instagram stories to spread awareness.

The result?

More confident staff, happier customers, and fewer repeat questions.

✅ Whole Team Involvement:

This isn’t just a pharmacist’s responsibility.

We found that involving our entire staff—from dispensary assistants to front-of-store team members—created a smoother workflow.

When everyone understands their role, the pharmacy runs like a well-oiled machine.

By being proactive instead of reactive, we turned flu season from a challenge into an opportunity to provide even better patient care.

Will your pharmacy be ready this year?

P.S. Want more pharmacy insights?

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